Description and terms of trade

MusicTutors is a web platform that connects students of any age, any ability and any instrument with high-quality, professional music tutors nationwide music At MusicTutors, you can receive private music lessons by professional tutors. All of our tutors have gone through a stringent recruitment process and have obtained enhanced DBS status. Only tutors with the highest pedigree of training, experience and safeguarding certification make it through to our platform. Our mission is to make the UK a more musical place and to let more people experience the sheer joy of making music.For more details of how we operate and privde services, please see our terms and conditions.

The Web Platform operates a pricing structure, designed to satisfy the broad range of experience and socio-economic condition found in the UK.

The Pricing Structure is as follows:

  1. 1: £29.25 for a 60 minute lesson (£14.63 for 30 min.)
  2. 2: £34.88 for a 60 minute lesson (£17.44 for 30 min.)
  3. 3: £40.50 for a 60 minute lesson (£20.25 for 30 min.)
  4. 4: £46.13 for a 60 minute lesson (£23.07 for 30 min.)
  5. 5: £51.75 for a 60 minute lesson (£25.88 for 30 min.)
  6. 6: £59.63 for a 60 minute lesson (£29.82 for 30 min.)
  7. 7: £67.50 for a 60 minute lesson (£33.75 for 30 min.)
  8. 8: £81.00 for a 60 minute lesson (£40.50 for 30 min.)
By purchasing a flexible lesson block, discounts of up to 20% are available to reduce the price even further.

Flexible blocks of lessons with MusicTutors

Most of our students buy a flexible block of lessons after the first lesson. After you have bought a block, you will be able to plan lessons with the tutor which can be at a fixed or flexible time. Below here you can see the terms for our flexible blocks of lessons.

Validity All lessons (between 1 and 20) in the block are valid for 12 months from the date of purchase.

Satisfaction Guarantee: In the unlikely event you are not satisfied with your tutor, we can arrange for a replacement to be found.

Flexibility: You can schedule new appointments with your tutor at any time or decide on a regular lesson at a particular day or time of the week, fortnight or month.


Upon sending a Tutor a message, the Student will be sent an offer enabling the first lesson with the Tutor to be half price. The offer is redeemed by using a discount code at checkout.

Once the student has ascertained that they are happy with the services provided by the Tutor, the student has the option to purchase a flexible block of lessons. Lesson blocks are available in quantities of 5, 10,or 20 lessons. Lesson blocks are available in durations of 20, 30, 45 and 60 minutes.

The student qualifies for receiving a discount on the price when purchasing a block with 5 lessons or more. The discounts available are: 5 lessons - 10% discount 10 lessons - 15% discount 20 lessons - 20% discount

When a lesson block is purchased the Student gives permission for the Tutor to automatically create and confirm lessons, using the information of date, time, location and duration provided by the Student.

The Web Platform agrees to provide notifications each time a lesson is booked and confirmed. It is the Student's responsibility to check these details are correct and contact the tutor with any desired amendments in a reasonable amount of time prior to the lesson .

The Web Platform will provide information, available in the My Account tab of the Students account, displaying how many lessons are remaining in the current block .

When purchasing a lesson block, The Student instructs the Web Platform to automatically renew the block of lessons 2 days after the last lesson has been used . The Student instructs the Web Platform to securely save their payment card information as detailed in Clause 6.9 of these terms. If the student chose the Split Payment option when purchasing the original block of lessons. The Web Platform agress to use Split Payment for the automatic renewal of the following blocks. The Web Platform agrees to send an email notification to the Student 2 days before the automatic renewal payment is taken. The Web platform agress to add a button on the Students dashboard enabling the Student to turn off automatics renewal payments. The Web Platform agress to refund to the Student any monies paid as a result of an unwanted automatic renewal.

All lessons purchased in a block are valid for a term of 12 months from the date of purchase. The Student understands that unused lessons remaining on their account after 12 months from the date of purchase will be treated as expired and cannot be returned or refunded."

The Student has the right to instruct the Tutor to create lessons at mutually convenient times for both Student and Tutor. The date, time and location of each lesson are flexible and need not be the same for each lesson.

In the unlikely event that a student does not feel satisfied with the quality of teaching overtime. The Student agrees to inform the Web Platform who will recommend a suitable replacement and refund the cost of any unused lessons with the Tutor for a period of 12 months after the date of purchase.

The Student has the right at any time to change instrument or tutor and the Web Platform agrees to refund any unused lessons with a Tutor which are no longer required up to 12 months after the date of purchase.

Should the Tutors circumstances change with the effect they are no longer able to deliver future lessons purchased within a block, The Web Platform will search for a replacement tutor and refund to the Student any unused lessons for a period of up to 12 months after the date of purchase .

All unused purchases may be returned to Music Tutors within 14 days from the date of purchase .

When the Student requires lessons over a long period of time and if agreed by the tutor in advance, the Student has the option to purchase a Fixed Term Plan. The purchase of a Fixed Term Plan entitles the Student to a 20 % discount on the Price .

To qualify for the Fixed Term Plan, a minimum of 15 lessons must be booked by the Tutor. These lessons will be created using the information of date, time, location and duration provided by the Student.

The Student agrees that when purchasing a Fixed Term Plan and receiving a discount of 20 % on the Price, the Student waives their right to alter, amend or otherwise reschedule and cancel, any lesson purchased within the Fixed Term Plan .

Should the Tutor need to cancel a lesson purchased within a Fixed Term Plan, the Student agrees to provide information of the date, time, location and duration of a replacement lesson, which will be booked by the Tutor at no extra cost to the Student .

Should the Tutor's circumstances change with the effect they are no longer able to deliver future lessons purchased within a Fixed Term Plan, the Web Platform will search for a replacement tutor and refund any unused lessons to the Student for a period of up to 12 months from the date of purchase.

For any lesson the Student requests at their own home, the Tutor has the right to add an additional Transport Fee of £0, £4, £6, £8 or £12 per lesson. The Tutor agrees to communicate their chosen fee at the time of the booking.

How do I use MusicTutors?

At Musictutors.co.uk you can search for tutors in your area with Musictutors.co.uk's search engine. When you have found the right tutor for you, you can send a message to the tutor. The tutor will then contact you regarding possible times. If you and your tutor book a lesson, then you will receive an email that you have to confirm. If you are interested in continuing your lessons afterwards, then you can purchase a flexible block of lessons in your account area on the Web Platform When you receive lessons from one of our tutors, you will always be able to log into the website and see your booked lessons, notes and exchange messages with your tutor.

Payment

Payment for lessons happen automatically via our payment solution, which is delivered via E-PAY (Bambora). Whether you buy a single lesson, or a flexible block of lessons, payment is withdrawn the same day as the purchase is made. With the purchase of lesson blocks, you can choose to pay the whole plan at once or with our split payment agreement, where you spread the cost of the block over the span of 3 months. You always pay for lessons beforehand.

You can pay with the following payment options: Visa, Visa Electron, and Mastercard.

MusicTutors encrypts all your card details with SSL (Secure Socket Layer). This encryption provides security and rest assured your card information is not available to Music Tutors at anytime. All prices shown are inclusive of applicable taxes, including VAT.

Booking of future lessons

When you buy a lesson block, you will be able to book new lessons with your tutor, who will register them via the website. You will always receive a message to confirm a booked lesson, including how many lessons are remaining in your purchased block

Fixed Term Plan

The Best Value music lessons can be found in the Fixed Term Plan. Here, schedule 15 lessons or more with your tutor and at checkout you will be offered the chance to confirm them using the Fixed Term Plan. With a Fixed Term Plan, you will receive a 20% discount on the lesson price! In return, Fixed Term Plan lessons may not be cancelled or altered by the Student. If the tutor needs to reschedule a lesson, this will be done for a time convenient to you and at no extra cost. See our Terms and Conditions for more information about Fixed Term Plan.

Single Lessons - Pay As you Go

If you do not want to buy a flexible block, then it's possible to pay for lessons on a per lesson basis. Payment happens automatically via E-PAY'S (Bambora) payment solution. This function will be enabled for you unless otherwise agreed. We always keep an eye on your bookings, and our office team are avaiable Monday - Friday between 10.00 and 16.00.

Procedure for changes/renewal of payment options

Under the tab Your account, you can always change your payment options, including changing bank or inputting new card details.

Receipt

You will receive a receipt on your email every time a payment is withdrawn from your account. You have 14 days to return purchases from Musictutors.co.uk

Personal data policies

To be able to enter an agreement with Musictutors.co.uk we need the following information:
  1. Name
  2. Address
  3. Telephone number
  4. Email

We register your personal information with the purpose of being able to deliver our services to you. When we collect personal information via our website, we always ensure that it happens with your explicit consent. This way you are informed about the precise information that is collected and why. We do not give your information to any third party. You have the right to gain an insight into the information that we have gathered about you. You have these rights in relation to the General Data Protection Regulation, and enquiries regarding it should be sent to Musictutors.co.uk via email on [email protected] MusicTutors is registered with the Information Commissioners Office (ICO)

About MusicTutors

Registered name More Music UK Ltd
PO Box 291
Leeds
LS12 9FG

Company number: 10946567
Registered Address: 1st Floor, 1 East Poultry Avenue, London, United Kingdom, EC1A 9PT
Phone number: 07946 125613

Cookies

By using Musictutors.co.uk you accept that we use cookies. A cookie is a small data file, that we place on your computer to keep track of what happens during your visit and to recognise your computer. A cookie is not a program and does not contain a virus

Customer Satisfaction

Musictutors.co.uk secures a high standard by only working with high-quality, professional and certified tutors with experience, education and an enhanced DBS check Musictutors.co.uk are sure you will enjoy the quakity of the lessons offered by your chosen tutor. If you are dissatisfied by the lessons, then contact MusicTutors by email [email protected]