Description and terms of tradeMusicTutors.co.uk is a web platform that connects students of any age, any ability and any instrument with high-quality, professional music tutors nationwide. At MusicTutors.co.uk, you can receive private music lessons from professional tutors. All of our tutors have gone through a stringent recruitment process and have obtained enhanced DBS certificates. Only tutors with high levels of training, experience and safeguarding certification are displayed on the platform. Our mission is to make the UK a more musical place and to let more people experience the sheer joy of making music. For more details of how we operate and provide services, please see our terms and conditions.
Tutors display their price information clearly on their profile page. Information on prices can be found when paying for a single lesson and also when purchasing a block of lessons. Prices may vary dependant on factors such as experience and location.
Flexible blocks of lessons with MusicTutors.co.uk
Most of our students buy a flexible block of lessons after their first lesson. Discounts of up to 20% are available when purchasing a block of lessons. After you have purchased a block, you will be able to plan lessons with the tutor which can be at a fixed or flexible time. Here you can see the terms for our flexible blocks of lessons.
Validity All lessons (between 1 and 20) in the block are valid for 12 months from the date of purchase.
Satisfaction Guarantee: In the unlikely event you are not satisfied with your tutor, we can arrange for a replacement to be found.
Flexibility: You can schedule new appointments with your tutor at any time or decide on a regular lesson at a particular day or time of the week, fortnight or month.
Lesson blocks are available in quantities of 5, 10,or 20 lessons. Lesson blocks are available in durations of 20, 30, 45 and 60 minutes.
The student qualifies for receiving a discount on the price when purchasing a block with 5 lessons or more. The discounts available are: 5 lessons - 10% discount 10 lessons - 15% discount 20 lessons - 20% discount
When a lesson block is purchased, the Student gives permission for the Tutor to automatically create and confirm lessons, using the information of date, time, location and duration provided by the Student.
The Web Platform agrees to provide notifications each time a lesson is booked and confirmed. It is The Student's responsibility to check these details are correct and contact the tutor with any desired amendments in a reasonable amount of time prior to the lesson.
The Web Platform will provide information, available in the My Account tab of the Student's account, displaying how many lessons are remaining in the current block.
When purchasing a lesson block, The Student can choose to instruct the Web Platform to automatically renew the block of lessons, once all lessons from the current block have been used. When using this option, The Student instructs the Web Platform to securely save their payment card information using SSL encryption technology. If the student chose the Split Payment option when purchasing the original block of lessons, the Web Platform agrees to use Split Payment for the automatic renewal of the following blocks. The Web Platform agrees to send an email notification to The Student 2 days before the automatic renewal payment is taken. The Web platform agrees to add a button on the Student dashboard, enabling The Student to edit or cancel automatic renewal payments at any time. The Web Platform agrees to refund to The Student any monies paid as a result of an unwanted automatic renewal.
All lessons purchased in a block are valid for a term of 12 months from the date of purchase. The Student understands that unused lessons remaining on their account after 12 months from the date of purchase will be treated as expired and cannot be returned or refunded."
The Student has the right to instruct the Tutor to create lessons at mutually convenient times for both Student and Tutor. The date, time and location of each lesson is flexible and need not be the same for each lesson.
In the unlikely event that a student does not feel satisfied with the quality of teaching over time, The Student agrees to inform the Web Platform who will recommend a suitable replacement and refund the cost of any unused lessons with the Tutor for a period of 12 months after the date of purchase.
The Student has the right at any time to change instrument or tutor and the Web Platform agrees to refund any unused lessons with a Tutor which are no longer required up to 12 months after the date of purchase.
Should the Tutor's circumstances change with the effect that they are no longer able to deliver future lessons purchased within a block, The Web Platform will search for a replacement tutor and refund to the Student any unused lessons for a period of up to 12 months after the date of purchase .
All unused purchases may be returned to Music Tutors within 14 days from the date of purchase.
When The Student requires lessons over a long period of time and if agreed by the tutor in advance, The Student has the option to purchase a Fixed Term Plan. The purchase of a Fixed Term Plan entitles the Student to a 20% discount on the Price.
To qualify for the Fixed Term Plan, a minimum of 15 lessons must be booked by The Tutor. These lessons will be created using the information of date, time, location and duration provided by The Student.
The Student agrees that when purchasing a Fixed Term Plan and receiving a discount of 20% on the Price, The Student waives their right to alter, amend or otherwise reschedule and cancel, any lesson purchased within the Fixed Term Plan.
Should the Tutor need to cancel a lesson purchased within a Fixed Term Plan, The Student agrees to provide information of the date, time, location and duration of a replacement lesson, which will be booked by the Tutor at no extra cost to the Student .
Should The Tutor's circumstances change with the effect that they are no longer able to deliver future lessons purchased within a Fixed Term Plan, the Web Platform will search for a replacement tutor and refund any unused lessons to the Student for a period of up to 12 months from the date of purchase.
For any lesson The Student requests at their own home, The Tutor has the right to add an additional Transport Fee of £0, £4, £6, £8 or £12 per lesson. The Tutor agrees to communicate their chosen fee at the time of the booking.
How do I use MusicTutors.co.uk?At Musictutors.co.uk you can search for tutors in your area with Musictutors.co.uk's search engine. When you have found the right tutor for you, you can send a message to the tutor. The tutor will then contact you regarding possible times. If you and your tutor book a lesson, you will receive an email informing you that you need to confirm. If you are interested in continuing your lessons after the first lesson, you can purchase a flexible block of lessons in your account area on the Web Platform. When you receive lessons from one of our tutors, you will always be able to log into the website and see your booked lessons, notes and exchange messages with your tutor.
PaymentPayment for lessons happen automatically via our payment solution, which is delivered by Stripe Payments UK Ltd, registered in the UK under company number 08480771. Whether you buy a single lesson, or a flexible block of lessons, payment is withdrawn the same day as the purchase is made. With the purchase of lesson blocks, you can choose to pay the whole plan at once or with our split payment agreement, where you spread the cost of the block over the span of 3 months. You always pay for lessons before they take place.
You can pay with the following payment options: Visa, Visa Electron, and Mastercard.
MusicTutors.co.uk encrypts all your card details with SSL (Secure Socket Layer). This encryption provides security and rest assured your card information is not available to MusicTutors.co.uk at any time. All prices shown are inclusive of applicable taxes, including VAT.
Booking of future lessonsWhen you buy a lesson block, you will be able to book new lessons with your tutor, who will register them via the website. You will always receive a message to confirm a booked lesson, including how many lessons are remaining in your purchased block
Fixed Term PlanSchedule 15 lessons or more with your tutor and at checkout you will be offered the chance to confirm them using the Fixed Term Plan. With a Fixed Term Plan, you will receive a 20% discount on the lesson price! In return, Fixed Term Plan lessons may not be cancelled or altered by the Student. If the tutor needs to reschedule a lesson, this will be done for a time convenient to you and at no extra cost. See our Terms and Conditions for more information about Fixed Term Plan.
Single Lessons - Pay As you GoIf you do not want to buy a flexible block, then it's possible to pay for lessons on a per lesson basis. Payment happens automatically via the payment gate provided by Stripe Payments UK Ltd. This function will be enabled for you unless otherwise agreed. We always keep an eye on your bookings, and our office team are avaiable Monday - Friday between 10.00 and 16.00.
Procedure for changes/renewal of payment optionsUnder the tab "My Account", you can change your payment card details securely, at any time.
ReceiptYou will receive a receipt on your email every time a payment is withdrawn from your account. You have 14 days to return unused purchases from Musictutors.co.uk
Personal data policiesTo be able to enter an agreement with Musictutors.co.uk we need the following information:
- Telephone number
We register your personal information with the purpose of being able to deliver our services to you. When we collect personal information via our website, we always ensure that it happens with your explicit consent. This way you are informed about the precise information that is collected and why. We do not give your information to any third party. You have the right to gain an insight into the information that we have gathered about you. You have these rights in relation to the General Data Protection Regulation, and enquiries regarding it should be sent to Musictutors.co.uk via email on [email protected] MusicTutors is registered with the Information Commissioners Office (ICO)
About MusicTutors.co.ukRegistered name More Music UK Ltd
PO Box 291
Company number: 10946567
Registered Address: 52 Brook Street, London, W1K 5DS
Phone number: 0113 4830264
Vat Registration Number: 370603027