How do I get started?

You create an inquiry for the tutor via the tutor's profile site by pressing the green button 'send message'. Afterwards, MusicTutors and the tutor will be in touch to welcome you and answer any questions you may have. The next step is to arrange your first lesson with the tutor which will be confirmed via an email from MusicTutors.

When you have confirmed the first lesson, you can log onto the website and view details about your tutor, get an overview of payment and see any comments the tutor may have. You will also be able to purchase further single lessons or a flexible block of lessons.

Purchasing a flexible block of lessons

Most of our students purchase a block after their first lesson. After purchasing a block of between 1 and 20 lessons, you will be able to arrange a schedule with the tutor, which can either be for a set time on a set day or a more flexible arrangement.

The music school office

MusicTutors's office is open from 10:00 to 16:00 Monday to Friday. By calling or writing to us, you can get guidance and get answers to any questions you might have.

Payment

Lessons are always pre-paid. Unfortunately, you are not able to pay for the lessons afterwards. When logged into the website you have an overview of your payments.

The payment is carried out via a secure payment solution delivered by E-PAY (Bambora). Whether you buy a single lesson or a flexible block of lessons, payment is withdrawn the same day as the purchase is made. You can get more information by contacting the office.

We accept: Visa, Visa Electron and Mastercard.

Lessons cannot be paid for directly to the teacher by cash, since their wage is paid by MusicTutors. All our prices are shown inclusive of VAT

Moving lessons

You are always able to change your lesson times within the tutor's available times. You can request changing the times of your lessons and,if necessary, cancellation by writing to [email protected] or your tutor. Remember to inform your tutor and/or MusicTutors.co.uk at least 7 days before when cancelling and 24 hours before when moving the lesson.

Cancelling lessons

We do not reimburse booked lessons unless they are cancelled at least 7 days before they are due to take place.

When cancelling earlier than 7 days before the lesson is due, we will refund the paid amount. To cancel a lesson, contact our office.

If the tutor cancels a lesson it will be refunded without charge or moved to another date which suites the student.

About Music Tutors

MusicTutors is a company limited by guarantee. It is registered at Companies House under registration number 10946567. It’s registered address is 1st Floor, 1 East Poultry Avenue, London, United Kingdom, EC1A 9PT, with the registered name More Music UK Ltd. The trading and correspondence address is Suite E, Floor 2, Mill 2, Mabgate Mills, Macaulay Street, Leeds, LS9 7DZ

Illness

If you get ill over a longer period of time and have lessons booked you should contact MusicTutors.co.uk via email or by phone.

Images/Video

MusicTutors.co.uk, from time to time may take images / videos of lessons, concerts and similar, for use in brochures, press releases, posters, websites and social media. Please let us know if you would not like your, or your childs image to be used in this way.

Responsibility

MusicTutors.co.uk only works with high-quality, professional and certified tutors with relevant education and experience. MusicTutors takes responsibility for delivering music teaching of a high standard. If, against expectations, you are not satisfied with the tuition, contact MusicTutors.co.uk immediateley after the lesson.

Read about our: data processing

Questions?

If you have any questions you are always welcome to contact [email protected]

Returns

You have 14 days from date of purchase to return unused purchases to musictutors. Send an email to [email protected] for more information