About Music Tutors and Definitions.
Music Tutors is a web platform that connects students of any age, any ability and any instrument with high-quality, professional and vetted music tutors.
Music Tutors is owned and operated by More Music UK Ltd, a limited liability company registered in England under the company number 10946567. The registered address is 1st Floor, 1 East Poultry Avenue, London, United Kingdom, EC1A 9PT.
1.3These terms and conditions supercede any previous versions and come into effect from 24th June 2019.
By using the web platform you agree to be bound by these terms and conditions. It is our recommendation that you print a copy for your records.
“Web Platform” refers to https://musictutors.co.uk.
“Student” is a person using the Web platform to search and undertake music tuition either for themselves or for children for whom they are the parent or legal guardian.
“Tutor“ is a professional, self employed music tutor offering the services of music tuition and using communication, booking and fee collection services, provided by the web platform.
The “Community” refers to Tutors, Students and Music Tutors Staff.
The “Price” refers to the combined total of the tutor fee and the platform fee.
The “tutor fee” refers to the amount of the price paid to the tutor.
The “Platform Fee” is the amount deducted from the “price” in exchange for the services of marketing, communication, lesson booking and fee collection, provided by the web platform.
“Transport Fee” refers to the additional cost applied by the Tutor to cover time and expense associated with travelling to the home of the student, when the Student requests lessons at their home.
A “Lesson Block” is a bulk purchase of 5, 10, 15 or 20 lessons. When a Student purchases a Lesson Block, the Tutor can create lessons which are confirmed automatically. When purchasing a Lesson Block, the student may qualify for a discount on the Price of up to 10%.
A “Confirmed Lesson” is a lesson which has been paid for and confirmed by the Student.
Fixed Term Plan Is a block of 12 lessons or more paid for in advance at a discounted rate by the Student. In exchange for the discount, the Student waives the right to edit, alter, change or cancel the lesson. In exchange for the restrictive terms associated with the Fixed Term Plan for the Student, the Tutor agrees to reduce the Price.
How Music Tutors Operates. We:
Provide marketing, communication, booking and fee collection services for professional, self-employed music tutors.
Provide a web platform where students can easily connect with a tutor, arrange and pay for music lessons.
Take all reasonable steps to maintain the web platform and offer a consistent service.
Vet our Tutors and ensure every Tutor has a valid enhanced DBS certificate in place before publishing on the platform. We ensure all Tutors agree to abide by our safeguarding and child protection policy, our code of conduct and our lone working policy. All our Tutors must read and understand the document Keeping Children Safe in Education.
Interview our Tutors at application stage to ensure they meet our stringent criteria of quality and professionalism. We work with the Tutor to make the text and images displayed on their profiles is accurate and clear.
Act as a barrier between the personal and professional for our tutors (as good safeguarding practice dictates). We maintain a notification system to ensure swift communication between Tutor and Student is possible. From time to time we may monitor messages to ensure our standards of quality and professionalism are being maintained.
Display clear and accurate fee information to both Tutor and Student and settle all Tutor payments within the parameters of time as described in these terms.
Investigate all complaints (including refunds) in line with our complaints policy, which is available on request.
Our community Standards. Everyone who uses MusicTutors agrees to:
Take responsibility for the safety and security of themselves and their children in contexts connected to Music Tutors. Including but not limited to using the internet safely. In the event that a password / log in details are no longer private, please contact Music Tutors immediately. If Music Tutors are not contacted, we are not responsible for actions committed in your account.
Ensure messages and content posted on the web platform are legal and in no way abusive, offensive or illegal. Where a message or piece of content is a cause for concern, you agree to report it to Music Tutors.
Take reasonable steps and to exercise common sense when assessing the accuracy and legitimacy of information. Music Tutors takes all reasonable steps to ascertain accuracy of information but this is not guaranteed.
In case an aspect of these terms and conditions are not followed, Music Tutors has the right to immediately and irrevocably ban anyone in the community from the Web Platform. Music Tutors decision is final.
Student responsibilities. All students agree to:
Expect Music Tutors to fulfil its responsibilities as described in these terms and conditions. Students accept that Music Tutors are not responsible for the behaviour or actions of Tutors.
Not use the Web Platform unless they are 18 years of age or more. In the case of children and young people, parents and/or legal guardians must use the web platform on behalf of their children. Parents and legal guardians recognise that Music Tutors or anyone connected to Music Tutors, or Tutors advertising on the Web Platform do not act in Loco Parentis at any time.
Provide accurate personal information for the purposes of communication, lesson booking and fee collection and all other activity associated with the Web Platform.
Ensure that all lessons are confirmed and paid for in advance of the lesson taking place. Students accept that the lesson is not confirmed until they have taken the necessary steps to do so. Music Tutors recommends that lessons are confirmed within 5 hours of the Tutor creating the booking.
Always use the payment systems on the Web Platform to pay for lessons with your Tutor.
Allow Music Tutors to take payment and collect Tutor Fees and also fees for services rendered on behalf of Tutors including marketing, communication, booking and fee collection systems, described on the web platform as platform fees. Music Tutors clearly displays this information within the payment flow in the web platform.
Accept that once a payment is made and a lesson confirmed, the student has an agreement with the Tutor and Music Tutors accepts no liability for the tutors responsibility in regards to this agreement.
Continue to use the web platform for communication, lesson booking and fee collection purposes for the entire duration of their agreement with the Tutor. All lessons with the Tutor must be booked, confirmed and paid for using the web platform.
Any attempts to circumvent the web platform and its services will be classed as disintermediation and may result in a ban from using the web platform.
Provide a safe and sufficient environment, where lessons at the students home are required. In the interests of safeguarding and child protection, lessons in bedrooms are not recommended and open door practices are recommended.
Accept the responsibility of quality assurance. Whilst Music Tutors undertake all reasonable steps to ensure the quality and professionalism of the tutor, it is the Students responsibility to use best judgement to ascertain the suitability for theirs or their children’s needs.
Ensure that they have adequate systems for receiving notifications in line with their chosen notification settings. Music Tutors are not responsible if notifications or messages are sent and not checked or received by the student due to Students email systems failing. It is Music Tutors recommendation that the email address [email protected] is saved as a contact in this regard.
Abide by these terms and conditions and recognises that should, in Music Tutors opinion, the student has not done so, they may be banned from using the web platform.
Pricing and Discounts
The Web Platform operates a pricing structure, designed to satisfy the broad range of experience and socio-economic condition found in the UK.
The Pricing Structure is as follows:
- 1: £26.00 for a 60 minute lesson (£13.00 for 30 min.)
- 2: £31.00 for a 60 minute lesson (£15.50 for 30 min.)
- 3: £36.00 for a 60 minute lesson (£18.00 for 30 min.)
- 4: £41.00 for a 60 minute lesson (£20.50 for 30 min.)
- 5: £46.00 for a 60 minute lesson (£23.00 for 30 min.)
- 6: £53.00 for a 60 minute lesson (£26.50 for 30 min.)
- 7: £60.00 for a 60 minute lesson (£30.00 for 30 min.)
- 8: £72.00 for a 60 minute lesson (£36.00 for 30 min.)
Upon sending a Tutor a message, the Student will be sent an offer enabling the first lesson with the Tutor to be half price. The offer is redeemed by using a discount code at checkout.
Once the student has ascertained that they are happy with the services provided by the Tutor, the student has the option to purchase a flexible block of lessons. Lesson blocks are available in quantities of 5, 10, 15, or 20 lessons. Lesson blocks are available in durations of 30, 45 and 60 minutes.
The student qualifies for receiving a discount on the price when purchasing a block with 10 lessons or more. The discounts available are: 5 lessons - no discount 10 lessons - 5% discount 15 lessons - 7% discount 20 lessons - 10% discount
When a lesson block is purchased the Student gives permission for the Tutor to automatically create and confirm lessons, using the information of date, time, location and duration provided by the Student.
The Web Platform agrees to provide notifications each time a lesson is booked and confirmed. It is the Student’s responsibility to check these details are correct and contact the tutor with any desired amendments in a reasonable amount of time prior to the lesson.
The Web Platform will provide information, available in the My Account tab of the Students account, displaying how many lessons are remaining in the current block.
The Web Platform will provide information, available in the My Account tab of the Students account, displaying how many lessons are remaining in the current block.
All lessons purchased in a block are valid for a term of 12 months from the date of purchase.
The Student has the right to instruct the Tutor to create lessons at mutually convenient times for both Student and Tutor. The date, time and location of each lesson are flexible and need not be the same for each lesson.
In the unlikely event that a student does not feel satisfied with the quality of teaching overtime. The Student agrees to inform the Web Platform who will recommend a suitable replacement and transfer remaining lessons in a block to the new tutor.
The Student has the right at any time to change instrument or tutor and transfer unused lessons from the block to another tutor.
Should the Tutor’s circumstances change with the effect they are no longer able to deliver future lessons purchased within a block. The Web Platform will search for a replacement tutor and transfer remaining unused lessons to the new Tutor.
All unused purchases may be returned to Music Tutors within 14 days from the date of purchase.
When the Student requires lessons over a long period of time and if agreed by the tutor in advance, the Student has the option to purchase a Fixed Term Plan. The purchase of a Fixed Term Plan entitles the Student to a 15% discount on the Price.
To qualify for the Fixed Term Plan, a minimum of 12 lessons must be booked by the Tutor. These lessons will be created using the information of date, time, location and duration provided by the Student.
The Student agrees that when purchasing a Fixed Term Plan and receiving a discount of 15% on the Price, the Student waives their right to alter, amend or otherwise reschedule and cancel, any lesson purchased within the Fixed Term Plan.
Should the Tutor need to cancel a lesson purchased within a Fixed Term Plan, the Student agrees to provide information of the date, time, location and duration of a replacement lesson, which will be booked by the Tutor at no extra cost to the Student.
Should the Tutor’s circumstances change with the effect they are no longer able to deliver future lessons purchased within a Fixed Term Plan, the Web Platform will search for a replacement tutor and transfer remaining unused lessons to the new Tutor.
For any lesson the Student requests at their own home, the Tutor has the right to add an additional Transport Fee of £0, £4, £6, £8 or £12 per lesson. The Tutor agrees to communicate their chosen fee at the time of the booking.
The Price payable by the student will be clearly displayed on both the tutor profile and inside the lesson confirmation screen and also in the “my account” section of the web platform.
If the tutor cancels a lesson it will be refunded without charge or moved to another date which suites the student.
The Price is a combination of the tutor fee and the platform fee. The Price includes all applicable tax, including VAT.
The Platform Fee is the amount deducted from The Price, payable to Music Tutors in exchange for the services of marketing, communication, booking and fee collection systems, provided to the Tutor by the Web Platform.
The Tutor Fee is the amount payable to the tutor, collected by Music Tutors in its role as the Tutors agent.
The Student agrees to pay for all lessons in advance, using the payment system within the Web Platform.
The Payment system is provided by Epay (Bambora), A/S, cvr. 28855060. The Payment System operates under the agreement as laid out in Epay (Bambora) terms and conditions. The Payment system accepts Visa, Visa Electron and Mastercard.
Payment is withdrawn from the Students nominated account on the day of purchase.
MusicTutors agrees to encrypt all card details using SSL (Single Socket Layer) technology. The Web Platform does not have access to the Students card information at any point.
When choosing the subscription option at checkout, the Student agrees to securely store their card information within their account in the Web Platform. The Student can choose whether to instruct Tutors to create lessons where the payment is automatically taken from the Students card.
The Student has the option to purchase all Lesson Blocks and Fixed Term Plan in one single payment or by using the Spit Payment function.
Split Payment enables the Student to spread the cost of the Lesson Block or Fixed Term Plan over the course of 3 equal monthly instalments.
The Web Platform offers the Split Payment service interest free with no further hidden charges applied.
The first instalment will be taken from the Students card on the day of purchase. The student instructs the Web Platform to automatically take the second instalment on the same day of the next month and the third payment on the same day of the subsequent month.
By selecting Split Payment, the Student agrees to securely store their card information within their account in the Web Platform, in order to facilitate the payments as described in clause 6.13 of these terms.
The Web Platform agrees to notify the Student three days before the second and third instalments to inform them of the upcoming split payment.
The Student agrees to ensure that funds are available to facilitate the payments.
Should a payment fail, Music Tutors will notify the Student by email. The student agrees to re-enter their card details in the Web Platform to allow a further payment attempt.
The student agrees that Music Tutors will inform the Tutor in event of a failed payment and the Tutor will cancel further lessons until the Split Payment is successfully taken.
In the event of more lessons being taken than have been paid for, the Student agrees that Music Tutors, in their capacity as agent for the Tutor, has the right to pass on any debt to third party agencies, should monies be outstanding for a period longer than 3 months. The student acknowledges this may affect their credit rating.
The Web Platform agrees to provide a receipt available both in the Students account in the Web Platform and also via email to the Students nominated address.
Bookings, Cancellations and Complaints.
Once a lesson is confirmed, paid for but subsequently cancelled by the student with less than 24 hours notice, no refunds can be issued.
If a confirmed lesson does not occur due to a Student not attending and the Student has made no attempt to cancel, no refunds can be issued.
If a lesson does not occur because the Tutor cannot gain access to a Students home and the Student has not responded to the Tutors attempt at communication, no refunds can be issued.
In the event of the Student arriving late for a lesson, the Tutor agrees to wait for 20 minutes before cancelling the lesson. No refunds can be issued in this circumstance. This clause is applied at the tutors discretion and if the Student contacts the Tutor to explain the delay, this clause can be waived.
Lessons cancelled by the Student with greater than 24 hours notice may either be rescheduled at no extra cost or a full refund may be requested.
Where a refund request meets the terms as set out in clause 7.5 of these terms, or in case of a complaint, the refund will be made by bank transfer within 14 days of the request.
A student has the right to cancel a lesson at any time up to the start of the lesson.
To cancel the lesson, the Student must send the Tutor a message using the web platform.
The Tutor has the right to cancel a lesson at any time up to the start of the lesson. All lessons cancelled by the Tutor will either be refunded, as described in clause 7.6
of these terms or rescheduled at a mutually convenient time for both tutor and student.
All complaints, including those around lesson quality, non attendance of a lesson by the Tutor, Tutor conduct, Student conduct and issues around the web platform will be handled in line with the Music Tutors complaints policy. A copy of which is available upon request.
Safeguarding and Child Protection
Music Tutors recognises that safeguarding and child protection are of paramount importance. It is the responsibility of everyone in the Music Tutors Community to help keep children safe.
The DSL (Designated Safeguarding Lead) for Music Tutors is Alex Wibrew. He can be contacted via email at [email protected]
MusicTutors will update their safeguarding and child protection policy in September every year, and engage the services of an expert consultant to help the policy reflect changes in law and best practice.
All tutors are provided with the document Keeping Children Safe in Education and must read and understand this document before being published on the web platform.
All Tutors are provided with a code of conduct, including acceptable use policy which must be read and adhered to at all times. A copy is available upon request.
All Tutors are provided with a lone working policy which must be read and adhered to at all times. A copy is available upon request.
All policies and documents will be reviewed annually in September and new versions will be distributed as appropriate.
Any concerns regarding an issue of safeguarding or child protection should be brought immediately to the attention of the DSL using Music Tutors proforma, available on request.
Disclaimers and Limitation of Liability
These terms and conditions do not impede or limit the Web Platforms liability for anything that is not permitted by law to do so.
Music Tutors are not liable for any loss or damage caused by the Students use of the Web Platform as laid out in these terms and conditions.
The Student may be liable for any loss or damage caused to Music Tutors resulting from a breach of these terms or other misuse or abuse of the Web Platform.
By accepting these terms, The Music Tutors Community agree to provide a permanent licence to Music Tutors which is free of royalty and non-exclusive, which enables Music Tutors to distribute, copy, display in public and create derivative works based on material submitted by the Music Tutors Community.
Changes to Terms and Conditions
These terms and conditions supercede any previous versions and come into effect from 24th June 2019
MusicTutors reserve the right to alter these terms and conditions at any time. The Music Tutors Community is encouraged to check the terms and conditions section of the website regularly to ensure they are aware of any changes. We will endeavour to communicate changes to all in the Music Tutors Community, ahead of time.